Cancellation & Refund Policy

Last updated: 2026-11-08

We understand plans change. This policy explains how cancellations, rescheduling and refunds work at Headmasters Salon & Spa.

1. Cancelling or rescheduling

• Please tell us at least 4 hours before your appointment by calling 0161 522 7777 or messaging us on WhatsApp at +91 9056011193.
• Bridal and event bookings need at least 7 days' notice to cancel or move.

2. Advance payments

• Cancelled with the notice above: you can move your advance to a new date or ask for a refund.
• Cancelled late or a no-show: the advance may not be refunded, because the slot and the artist were reserved for you.

3. Services already done

Services cannot be returned, so they are not refundable. If you are not happy with a haircut, colour or other service, please tell us within 7 days. We will check it and, where appropriate, correct it free of charge.

4. Packages and memberships

Packages and memberships are not refundable once used. If none of the sessions have been used, you may ask for a refund within 7 days of purchase. An administrative charge may apply.

5. Products

Unopened, sealed products can be returned within 7 days with the bill. Opened or used products cannot be returned for hygiene reasons, unless they are faulty.

6. How refunds are paid

Approved refunds are paid back to the original payment method within 7–10 working days.

7. Contact

For any cancellation or refund question, email info@headmastersludhiana.co.in or call 0161 522 7777.