Headmasters Salon & Spa

Privacy Policy

Last updated: 2026-11-08

This Privacy Policy explains how Headmasters Salon & Spa ("Headmasters", "we", "us") collects, uses, stores and protects your personal data when you visit our website www.headmastersludhiana.co.in, contact us, or visit our salon at 10-E, Sat Paul Mittal Rd, E-Block, Sarabha Nagar, Ludhiana, Punjab 141001.

We follow the Digital Personal Data Protection Act, 2023 (DPDP Act), the rules made under it, and the Information Technology Act, 2000.

1. What we collect

  • Details you give us: your name, mobile number, services you are interested in, offers you pick and any message you write, when you use our booking form, offer popup, WhatsApp, phone or email.
  • Unfinished booking forms: if you type a valid mobile number in our booking form but close it without pressing send, we save the details you typed so our team can call you back. A note under the form tells you this before you type.
  • Salon visit details: services taken, preferences, allergies or skin and hair notes you share, and payment records.
  • Connection details: when you send a form, we save your device's IP address and the approximate country and city it points to. We use this to understand where enquiries come from (for example, India or abroad) and to block spam. The location is looked up on our own server; it is not sent to anyone else.
  • Website usage data: pages visited, device and browser type, approximate location (city), and how you arrived on our website, collected through cookies and similar tools (see section 6).

We do not ask for or store card numbers, bank details or government ID on this website.

2. Why we use it

  • To call, WhatsApp or email you about your booking request, appointment or enquiry.
  • To send you offers you asked for (for example, through our offer popup).
  • To provide services safely, for example remembering a patch-test result or a skin sensitivity.
  • To improve our website, services and advertising, and to measure which ads bring visitors.
  • To meet legal, tax and accounting requirements.

3. Your consent

By sending a form, leaving your number or messaging us, you consent to us using your data for the purposes above. You can withdraw your consent at any time by emailing info@headmastersludhiana.co.in or messaging "STOP" on WhatsApp. Withdrawing consent does not affect anything done before you withdrew it.

4. Who we share it with

We never sell your personal data. We share it only with service providers who help us run our business, and only as needed:

  • Website hosting (Hostinger) and business email (Google Workspace)
  • WhatsApp and Meta, when you choose to message us there
  • Google Analytics, Google Ads and Meta (Facebook/Instagram) advertising tools, to measure and improve our ads
  • Government or law-enforcement authorities, when the law requires it

5. How long we keep it

  • Booking requests and enquiries: up to 24 months after your last contact with us
  • Salon visit and billing records: as long as tax and accounting laws require
  • Website analytics data: as set by the tools we use (usually 14 months or less)

After that, we delete the data or make it anonymous.

6. Cookies

Cookies are small files stored by your browser. We use them to keep the website working, to remember your choices (for example, not showing the offer popup again), and, through analytics and advertising tools, to understand visits and show you relevant ads. You can block or delete cookies in your browser settings. Some parts of the website may then not work as well.

7. Your rights

Under the DPDP Act you can ask us to:

  • tell you what personal data we hold about you and how we use it
  • correct or update your data
  • delete your data, where we no longer need to keep it by law
  • nominate another person to exercise your rights if you die or become unable to
  • address a complaint (grievance) about how we handled your data

To use any of these rights, email info@headmastersludhiana.co.in. We may need to confirm your identity first. We will respond as soon as possible and within the time the law requires.

8. Children

Our website is not meant for children under 18. If you are under 18, please ask a parent or guardian to contact us for you. We do not knowingly collect children's data without a parent's or guardian's consent.

9. Security

We use reasonable security measures, including encrypted (HTTPS) connections, restricted staff access and password-protected systems. No system is 100% secure, so please contact us at once if you think your data has been misused.

10. Grievance Officer

For any question or complaint about your personal data, contact our Grievance Officer:

Grievance Officer, Headmasters Salon & Spa
10-E, Sat Paul Mittal Rd, E-Block, Sarabha Nagar, Ludhiana, Punjab 141001
Email: info@headmastersludhiana.co.in
Phone: 0161 522 7777

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Big changes will be shown on our website.